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FAQs

FAQs2022-01-13T12:19:27-05:00

How can we help you today?

Your Top Questions

What services can you help me with?2020-06-29T19:22:31-04:00

As a business processes company, we specialize in any service that requires technology to help an organization streamline its processes, automate its procedures, and service its customers. More than just IT support, we also offer digital accounting services and bookkeeping, marketing strategy and consulting, business automation, custom software development, user experience design, and business strategy consulting.

Have questions about our services? You can find all of your answers here. 

How much will my project cost?2022-11-30T16:50:52-05:00

The cost of your project depends on the type of engagement you partner with us on and the agreement you choose. Projects are billed hourly, and this hourly cost depends on the resources utilized for your project.

To see the average cost of our projects, visit any service page. You’ll see a sub-menu item for “Pricing.” We’ve linked to them below for easy access.

What is Zoho?2020-06-29T18:03:56-04:00

Zoho is one of the leading cloud-based software and office suites available for small and medium-sized businesses. It contains dozens of applications for customer management, email marketing, reporting, project management, invoicing, bookkeeping, billing, inventory, contract management, communications, and more. There are over 50 million users of the suite worldwide. At KDG, we’ve been working with Zoho for over a decade and are one of the only 100% US-based partners available.

Have Zoho questions? Learn more here. 

How do I submit a support ticket?2020-06-29T18:05:27-04:00

To submit a support ticket, please email your question or concern to helpdesk@kyledavidgroup.com or submit your ticket through the online client portal. During normal business hours, response times are no longer than 15 minutes.

Have more support questions? Visit our tech management FAQs page. 

How can I apply for a job with KDG?2020-07-16T16:17:20-04:00

To apply for a position at KDG, click here to view our current openings. We also accept general applications on a rolling basis. We’ll contact you if your qualifications fit any needs we may have!

Have more questions about working at KDG?

Not sure where to start? We’ll help guide you.

Existing Clients

Already working with our team and want to know about the other services we can help you with? Need to get in touch with our IT support team? Find the answers you need about support, services, and more.

New Clients

We’re excited to have you on our team! Get to know more about KDG, explore the services we offer, and learn about our billing procedures. Of course, if you have more questions, we’re only a phone call away.

Potential Clients

Looking for a new partner to help your business leave a lasting online (and offline) impression? Discover why KDG has been the go-to business processes company for B2B and B2C industries across the nation.

Search for an answer by general category:

When is the best time to reach a team member?2020-06-10T15:08:15-04:00

Our business hours are 8am-5pm EST, Mondays through Fridays. During these hours, you can reach us via email or phone.

If you are experiencing a technical issue, you can email helpdesk@kyledavidgroup.com at any time and our IT support team will respond.

Where is the team at KDG located?2020-06-10T15:08:08-04:00

We are a 100% US-based company. All KDG employees are headquartered in our Allentown, Pennsylvania office. No employees or support are outsourced, so you can rest assured that you’ll have all the support you need close at hand.

How long have you been in business?2020-06-10T15:08:01-04:00

KDG has been in business since 2001. Since we were founded, we have worked alongside Fortune 500 companies, government entities, and Division I universities. We’re proud to have been named an IT Department of the Year by the American Business Awards, a Business of the Year by Lehigh Valley Business, and a Forbes Small Giants finalist. Learn more about KDG.

What services can you help me with?2020-06-29T19:22:31-04:00

As a business processes company, we specialize in any service that requires technology to help an organization streamline its processes, automate its procedures, and service its customers. More than just IT support, we also offer digital accounting services and bookkeeping, marketing strategy and consulting, business automation, custom software development, user experience design, and business strategy consulting.

Have questions about our services? You can find all of your answers here. 

What kind of clients do you work with?2020-06-29T18:20:58-04:00

We’ve worked with hundreds of small and medium-sized public and private businesses, nonprofits, and educational institutions. There is no average size or service industry for our clients. Clients have been in manufacturing, banking, law, higher ed, logistics, government services, insurance, healthcare, and more. They also span the globe. While most clients we serve are located in the United States, we’ve also performed development for international clients.

You can meet some of our clients in our Case Studies section.

What does KDG’s community impact look like?2020-06-10T15:07:41-04:00

KDG is a firm believer in giving back to the community. We regularly sponsor events for local schools, shelters, and special needs organizations.

Every employee at the company also has a designated charity they support. Every week, their clients get an email asking them to rate their experience with their project team. When an employee receives a rating, our company donates to their chosen charity in their name. This client feedback is displayed transparently on our website in real-time.

When can I anticipate my project starting?2020-05-26T15:40:23-04:00

Once you initially engage with KDG, an introductory call will be held as soon as possible (usually within a week). Most projects can begin within the same month. In the case of a monthly development, maintenance, or support plan, your project may not start until the beginning of the following month.

How much will my project cost?2022-11-30T16:50:52-05:00

The cost of your project depends on the type of engagement you partner with us on and the agreement you choose. Projects are billed hourly, and this hourly cost depends on the resources utilized for your project.

To see the average cost of our projects, visit any service page. You’ll see a sub-menu item for “Pricing.” We’ve linked to them below for easy access.

When will I be billed for my project?2020-05-26T15:44:50-04:00

You’ll receive an invoice on the first business day of each month for the work completed during the previous month. If you engage with KDG on a monthly development project plan, you are billed for the agreed upon number of hours on the 15th of each month in the preceding month that services are delivered.

Will I get updates on my project?2020-05-26T15:48:10-04:00

We use Zoho Projects to chat with you, send/receive assets, submit support tickets, and track hours. You’ll also receive a progress update every Friday, which lets you know which work has been completed, which work we’ll tackle next, and where we are in relation to schedule and budget.

How can I speed this process up?2020-05-26T15:49:17-04:00

The best way to speed up the project’s process is to communicate openly with team members. Ask questions. Give feedback as soon as you can. Share your concerns. Our priority is making sure that your experience working with us is as seamless as can be.

What if I am unsatisfied with my project?2020-05-26T15:50:50-04:00

If you’re unsatisfied with your project, we encourage you to let us know as soon as possible via email or phone.

We take great care in ensuring that you always have a flawless experience with our team. That’s why we send out weekly feedback emails. These emails let you rate your project progress and your satisfaction. If you say you are unsatisfied, rest assured that a team member will be reaching out immediately to address your concerns.

What is Zoho?2020-06-29T18:03:56-04:00

Zoho is one of the leading cloud-based software and office suites available for small and medium-sized businesses. It contains dozens of applications for customer management, email marketing, reporting, project management, invoicing, bookkeeping, billing, inventory, contract management, communications, and more. There are over 50 million users of the suite worldwide. At KDG, we’ve been working with Zoho for over a decade and are one of the only 100% US-based partners available.

Have Zoho questions? Learn more here. 

Is KDG hiring?2020-05-28T18:07:17-04:00

We are always looking for talented and driven individuals from a variety of backgrounds to join Team KDG. You can view our open positions at https://jobs.gohire.io/kdg-7niuseom/.

How can I apply for a job with KDG?2020-07-16T16:17:20-04:00

To apply for a position at KDG, click here to view our current openings. We also accept general applications on a rolling basis. We’ll contact you if your qualifications fit any needs we may have!

Have more questions about working at KDG?

What do I need to apply for a job?2020-05-28T18:14:22-04:00

No matter the position you apply for, you’ll need to submit a resume, cover letter, and salary requirement. Applications without a cover letter will not be accepted.

What kind of employees does KDG hire?2020-05-28T18:15:36-04:00

The most important attribute of any employee at KDG is the willingness to learn new skills and be a team player. Our work environment is fast-paced, and you’ll regularly be asked to challenge yourself and step out of your comfort zone. There will also be plenty of opportunities for continued education and teamwork.

If you can work well with others, dedicate yourself to customer experience, and open yourself up to taking on tasks outside of your immediate role, you’ll fit in well!

What benefits does KDG offer?2020-05-28T18:16:49-04:00

We believe that a flawless customer experience starts with a flawless employee experience. Benefits for KDG employees include:

  • 100% paid medical, dental, prescription, and vision insurance
  • Generous paid time off and holidays
  • An independently management retirement program
  • Regular pay increases, performance bonuses, and continued education
  • Work-from-home capabilities and flex-time
  • High job security

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