Message to Our Clients
Our thoughts are with you, your colleagues, and your families during this difficult time. Please know that KDG remains open for business. While our physical office is closed, our team of employees continues to work remotely to provide you with the high-quality customer experience you have grown accustomed to.
Due to the sheer volume of support calls our team is experiencing, response time may exceed the usual 5 to 10 minutes. Rest assured, your questions or concerns will be heard and addressed as soon as possible.
How We’re Serving You:
- All client support has been moved remotely. Our help-desk team can provide support over email, over the phone, and via remote login.
- Client communications continue as normal. Clients should expect no change to their communication schedule. Progress updates, budget updates, invoices, and agreements will be sent as normal.
- Meetings with clients will continue to be held via remote capabilities like Zoom or Zoho. Our team will schedule meetings to suit the time and technology needs of our clients.
- Your support and feedback are very important. We want to hear from you! That’s why every client who responds to our Friday feedback request will receive a $20 Grubhub gift card to use at a local restaurant of their choice. Your feedback lets us give back to the small businesses that have helped build our community.
If you have any questions or concerns, please do not hesitate to call us at 610-336-4822.
We wish you all the best. Stay positive, stay safe, and stay healthy.