Taking care of Tait’s network and information system was just the tip of the iceberg for KDG.
A custom product to match the custom processes that have made Tait #1.
No matter where, Tait workers in the field can update the database from any device.
Unlimited users and no monthly fees for software as custom as their craftmanship.
If business grows, so does the software's ability to handle the demand.
From time to respond to sales cycle management, it's all in once place.
An intuitive interface makes onboarding new employees a breeze.
KDG took the time to understand all of the nuances of Tait’s exceptional customer service procedures, management requirements, and HR functions in order to develop a winning system.
As with any growing company, Tait’s client base was becoming a lot to manage. Particularly due to the fact that most of the management was done with pen and paper.
“We were really in a bind. We had another company come in and totally redo our network and information system. In short, there were a lot of promises that were never kept and nothing but excuses when things didn’t work,” said Tait Roofing Vice President, Spencer Tait.
KDG got to work implementing a wide range of solutions to improve customer service and employee efficiency including:
“The Kyle David Group took the time through many meetings and visits to understand our business before proposing any solutions. I really appreciated that the end product was not only delivered on time and on budget, but also that there weren’t any surprises,” reflects Tait. “It was exactly what we were looking for.”
The output was a responsive web-app from KDG that allows administrative staff to enter client information, track properties, as well as work requests. For carpenters and roofers, the system allows for easy tablet access to the day’s job requests as well as the ability to report on their completion, complete with pictures. For management, daily reports were provided to visually see that all processes were moving ahead as planned and client requests were being satisfied with consistent quality. The system, built on the Yii Framework, has almost unlimited flexibility for future adaptations and expandability.