Artificial Intelligence, Business Process, Technology Strategy

How the AI Revolution is Reshaping Non-Tech Companies and How To Keep Up

Posted on March 13, 2024

By Matt Harwick

May 25, 2024

You couldn’t have missed the news about AI unless you shared a similar proclivity regarding your choice of living arrangement with a certain popular starfish. But what does the advent of the AI revolution represent for businesses that aren’t tech-focused?

If you want to know how the AI revolution is reshaping non-tech companies, you’ve come to the right place. AI technology has been in the market for quite a while, but it only gained popularity in the last few years due to a massive leap in its performance.

So much so that many businesses need to change their operational structure to adapt to the disruption caused by it. In this article, we shall talk about the extent of AI disruption in various industries.

4 Ways the AI Revolution Is Reshaping Business

AI does a whole lot of different things for a lot of different industries. So, it wouldn’t be a stretch to call it the most disruptive technology of our time. Let’s look at some of the ways it affects the business industry:

1. Streamlining Business

One of the most apparent ways AI helps businesses is by reducing the effective operational costs. AI can do a very extensive number of tasks, but the number of people required to maintain a functioning AI system is less in proportion. Thus, AI can effectively cut down business costs by reducing human variables.

Such is very apparent in businesses that have a lot of repetitive tasks. AI can handle such tasks with impeccable accuracy while never getting tired or needing a break. It is perfect for completing menial tasks, especially in production facilities.

2. Enhancing Macro-Level Management

A lot of people seem to think AI is only viable for repetitive tasks, but that’s not the case. AI is fantastic at data analytics and can find patterns from massive data samples. Such pattern recognition can help streamline the decision-making process for businesses.

AI can predict outcomes, simulate results, and even do forecasts. And as the days go by, AI will continue to become better at such tasks. As it stands, AI can already give the most astute market analysts a run for their money with its sheer computing power alone.

AI’s predictive capabilities also make it a fine tool for managing logistics. It can keep track of your inventory and notify you when there’s a shortage. It can also use market data to predict shortfalls and take preventive measures.

3. Improving Customer Service

Any business that directly deals with consumers needs a dedicated customer service system. People often choose between brands based on their customer service quality. AI can revolutionize such businesses by enhancing customer service with little initial cost.

AI for chatbots and online customer service is nothing new. But the older models can’t truly mimic human interaction effectively, so only the most basic tasks were left to those. The new AI solutions are far more responsive and adaptable in this regard. As such, AI is now a necessity for responsive customer service.

4. Cybersecurity Enhancement

AI’s great analytical ability is very suitable for large-scale computing tasks like cybersecurity analysis. AI can bolster the strength of security systems by analysing system variables in real-time. Advanced AI-powered security systems are far better at handling cybersecurity than traditional security systems.

AI can identify hidden threats and anomalies in a system with pinpoint accuracy. It can distinguish human behaviour from malicious activity based on usage patterns and quarantine risks as they appear in real-time.

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Industries Most Impacted By AI

While the AI revolution has affected every industry, some industries are more affected by it than others. Take Tech industries, for example. Virtually all tech-based products now utilize AI to fine-tune their performance.

Finance and banking industries are using AI to complete menial tasks as well as analytical forecasting to make the process less stressful for human employees. The Transport industry is using AI assistants for navigation and mapping, while tech giants are working on developing AI drivers.

The fashion and lifestyle industry saw some of the most ground-breaking changes due to AI. AI influencers and models are working as advertising agents instead of humans.

Similar things are happening in the media industry with AI news anchors and other similar innovations. The retail industry is shelving some of its most tedious and dangerous work to AI robots.

How To Integrate AI Into Your Business Process?

Naturally, with all the benefits of AI, not using it in your business might mean sacrificing a competitive edge. Luckily, it has become much easier to integrate AI tools into existing industries due to the sudden leap in technology.

There are two ways you can incorporate AI into your business. The first is to choose an existing AI Solution. The other is to build a custom AI model. Let’s look at what each type brings to the table:

AI Solutions

Existing AI solutions typically have a generalized structure, something that can flexibly handle a lot of different functions based on the client’s needs. You can customize these AI solutions for your business within its functional range.

For most small to large-scale businesses, an AI solution would be sufficient. AI solutions from a competent vendor come with the latest technology and real-time support. Researchers and engineers are always there to improve such systems.

Custom AI Systems

But there are certain times when an off-the-shelf AI solution doesn’t cut it. When a company needs AI for a highly specific task, they may need to build one from scratch. But manufacturing industries or tech-focused industries are the only ones facing such situations.

The average business doesn’t really need something like that. The upkeep of a custom AI is also more troublesome than an AI solution.


The AI revolution is neigh at hand, and every competent company is scrambling to stake their claim. Even companies that seem unrelated to the tech industry are utilizing AI to fine-tune their daily operations and cybersecurity.

With how AI is revolutionizing non-tech companies at a steady pace, it won’t be long before it becomes a household name in every industry. Feel free to contact us if you want to know more about AI solutions.

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Matt Harwick is the VP of Professional Services at KDG. Matt shares his passion for user experience with clients in manufacturing, consulting, healthcare, e-commerce, education, and more. Matt leads his team to find ways to build out seamless systems that help these businesses build on their strength.

Want to learn more? Book a meeting with us today!

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